How do I return something to Retro Art Glass? At Retro Art Glass, we stand behind our merchandise 100%. When returning items: 1. Please Contact RetroArtGlass by e-mail  for instructions before returning items. 1. All returned items must be in the original packaging and original condition.   For orders that are damaged in shipping: RetroArtGlass packages it's items very carefully, fully aware of the dangers of shipping glass. It is highly unlikely that you will receive broken items. Please notify us immediately via customer service if your item arrives broken. RetroArtGlass will credit or refund immediately upon e-mailing an image of the broken glass (or returning the package). All outgoing orders are insured (mainly to protect from lost packages).  RetroArtGlass will take care of the insurance red tape. Your purchase will be credited towards other merchandise or refunded immediately. If you have questions about a return, please call us at 951-639-3032